FAQ

Underneath you will find the most asked questions. If it doesn’t help you, click on Contact to send your question.

Smoke detectors

How do I test my smoke alarm?

Smoke detectors are sensitive to dust and dirt, so it is important to test and maintain the smoke alarm regularly. Testing is done by pressing the test button and hold it for a second.

A beeping noise that stops of its own accord indicates that the smoke alarm is functioning correctly. You should always test the smoke alarm after a period of absence, and after battery replacement.

After power failure (electricity grid) 230V powered smoke detectors should also be tested.

How do I maintain my smoke alarm?

Clean the detector regularly (once a month) using the soft brush from a vacuum cleaner. The smoke alarm can also be cleaned using a moist cloth.

Never allow the detector to come into contact with fluids.

CAUTION: Never apply paint to the detector and do not cover it in tape.

Why beeps my smoke alarm every minute?

A beeping signal means that the battery is nearly flat and the battery (ies) need to be replaced. This signal will sound for 30 days.

Replace the battery (ies) in accordance with the correct procedure.

Note: On models with a sealed battery, usually with a lifetime of 10 years (ASD-10), the battery is at the end of the service life and the entire unit should be replaced.

Why my smoke alarm beeps 3 times in an hour? (Interconnected smoke alarms)

One of the connected smoke alarm has a low battery. The smoke detector whose battery is low will give one beep per minute. Track this smoke alarm and replace the battery.

How do I replace the battery (ies) of my smoke alarm?

  • Remove the old battery (ies).
  • Press 10 seconds the test button to remove the last bit of power from the alarm.
  • Vacuum the alarm thoroughly with the vacuum cleaner. We advise to do this weekly to prevent false alarms.
  • Insert new battery (ies) in the alarm.
  • WARNING: PLEASE NOTE THE PLUS AND MINUS.
  • Let the smoke alarm be for 10 seconds.
  • Use the test button to test your smoke alarm.
  • Insert the smoke alarm back on the bottom plate.

How can I interconnect my smoke alarms?

Smoke alarms can be used both stand-alone and interconnected. If several smoke detectors are installed, it may be advisable to link them together.

For the 230V smoke alarms by massive torque wire of at least 1.5 mm2. Note correct connection (interconnect).

When and where should I install smoke detectors?

Place a smoke detector in all living areas of your home (living rooms, bedrooms and air routes from your home, hallway, hall, landing, etc.).

What can I do as an individual to protect my family?

  • Place smoke detectors in all occupied areas; at least one per floor. Test and maintenance it in the correct manner.
  • For increased security and faster reporting, it is advisable to link the detectors in the home with each other. This is both wired and wireless possible.
  • Provide a fire blanket and a fire extinguisher to put out small fires.
  • Consider purchasing an escape ladder to create an escape route from a great height.
  • Install a carbon monoxide detector near central heating boiler, water heater and other combustion devices.
  • Plan TWO escape routes and practice them with all family members so that in the event of fire everyone knows what they should do.

Where can I buy smoke detectors?

  • Webhops, such as www.veilig.com
  • Construction / DIY markets
  • Household Affairs
  • Fire Companies
  • Electrical installers

Carbon monoxide detectors

Why is carbon monoxide so dangerous?

Carbon monoxide (CO) is an odourless, invisible and extremely toxic gas, which is produced during the burning of fossil fuels.
CO displaces the oxygen in the body and already at low concentrations causes physical symptoms such as headaches, dizziness and difficulty concentrating.
Severe CO poisoning can lead to decease.

What is the best place to install the carbon monoxide detector?

Ideally, an alarm should be fitted in every room containing a fuel-burning appliance. It is strongly recommended to also fit alarms in bedrooms, and in rooms where you spend a lot of time.

If the alarm is being fitted in the same room as a fuel-burning appliance:

• It should be located close to the ceiling and at a height greater than the height of any door or window

• A ceiling mounted alarm should be at least 300 mm from any wall, and a wall-mounted alarm should be at least 150 mm from the ceiling. Note: Ensure that you can access the tamper proof locking tab.

• The alarm should be at a horizontal distance of between 1 m and 3 m from the nearest edge of the potential source.

If the alarm is being fitted in a room without a fuel-burning appliance it should be located relatively close to the breathing zone of the occupants.

For premises such as bedsits, caravans or boats where the accommodation is a single living space incorporating the sleeping area, the apparatus should be positioned as far from the cooking appliances as possible but near to where the person sleeps.

My carbon monoxide detector beeps, now what?

Model CO-338, CO 338E and CO-868, these models are outdated and need replacing.

A new carbon monoxide alarm can be purchased (among others) at our shop www.veilig.com.

Fire prevention

Where can I find more information about fire prevention?

Local authorities such as firefighters and municipality